FAQ/Help

Find quick answers to your questions below...

Order Status

  • Has my order shipped?
    • Has my order shipped?

    • Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
    • How do I change quantities or cancel an item in my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
    • How do I track my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
    • My order never arrived.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • An item is missing from my shipment.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • My product is missing parts.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • When will my backorder arrive?

    • Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
  • How do I change quantities or cancel an item in my order?
    • Has my order shipped?

    • Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
    • How do I change quantities or cancel an item in my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
    • How do I track my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
    • My order never arrived.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • An item is missing from my shipment.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • My product is missing parts.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • When will my backorder arrive?

    • Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
  • How do I track my order?
    • Has my order shipped?

    • Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
    • How do I change quantities or cancel an item in my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
    • How do I track my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
    • My order never arrived.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • An item is missing from my shipment.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • My product is missing parts.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • When will my backorder arrive?

    • Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
  • My order never arrived.
    • Has my order shipped?

    • Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
    • How do I change quantities or cancel an item in my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
    • How do I track my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
    • My order never arrived.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • An item is missing from my shipment.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • My product is missing parts.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • When will my backorder arrive?

    • Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
  • An item is missing from my shipment.
    • Has my order shipped?

    • Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
    • How do I change quantities or cancel an item in my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
    • How do I track my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
    • My order never arrived.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • An item is missing from my shipment.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • My product is missing parts.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • When will my backorder arrive?

    • Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
  • My product is missing parts.
    • Has my order shipped?

    • Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
    • How do I change quantities or cancel an item in my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
    • How do I track my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
    • My order never arrived.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • An item is missing from my shipment.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • My product is missing parts.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • When will my backorder arrive?

    • Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
  • When will my backorder arrive?
    • Has my order shipped?

    • Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
    • How do I change quantities or cancel an item in my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
    • How do I track my order?

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
    • My order never arrived.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • An item is missing from my shipment.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • My product is missing parts.

    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
    • When will my backorder arrive?

    • Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

  • How do I create an account?
    • How do I create an account?

    • 1) Click the "My Account / Order Status" link at the top right side of our site.
    • 2) Enter your email address.
    • 3) Select "I am a new customer".
    • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
    • How do I edit my account information?

    • Click the ""My Account / Order Status" link at the top right hand side of our site to edit your account information.
    • How much is my shipping?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
    • I forgot my password.

    • Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
    • How do I return my product?

    • Please Click Here for complete details regarding our return policy.
    • I received the wrong product.

    • If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
    • What is your return policy?

    • Please Click Here for complete details regarding our return policy.
    • When will my order ship?

    • Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
  • How do I edit my account information?
    • How do I create an account?

    • 1) Click the "My Account / Order Status" link at the top right side of our site.
    • 2) Enter your email address.
    • 3) Select "I am a new customer".
    • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
    • How do I edit my account information?

    • Click the ""My Account / Order Status" link at the top right hand side of our site to edit your account information.
    • How much is my shipping?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
    • I forgot my password.

    • Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
    • How do I return my product?

    • Please Click Here for complete details regarding our return policy.
    • I received the wrong product.

    • If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
    • What is your return policy?

    • Please Click Here for complete details regarding our return policy.
    • When will my order ship?

    • Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
  • How much is my shipping?
    • How do I create an account?

    • 1) Click the "My Account / Order Status" link at the top right side of our site.
    • 2) Enter your email address.
    • 3) Select "I am a new customer".
    • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
    • How do I edit my account information?

    • Click the ""My Account / Order Status" link at the top right hand side of our site to edit your account information.
    • How much is my shipping?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
    • I forgot my password.

    • Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
    • How do I return my product?

    • Please Click Here for complete details regarding our return policy.
    • I received the wrong product.

    • If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
    • What is your return policy?

    • Please Click Here for complete details regarding our return policy.
    • When will my order ship?

    • Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
  • I forgot my password.
    • How do I create an account?

    • 1) Click the "My Account / Order Status" link at the top right side of our site.
    • 2) Enter your email address.
    • 3) Select "I am a new customer".
    • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
    • How do I edit my account information?

    • Click the ""My Account / Order Status" link at the top right hand side of our site to edit your account information.
    • How much is my shipping?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
    • I forgot my password.

    • Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
    • How do I return my product?

    • Please Click Here for complete details regarding our return policy.
    • I received the wrong product.

    • If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
    • What is your return policy?

    • Please Click Here for complete details regarding our return policy.
    • When will my order ship?

    • Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
  • How do I return my product?
    • How do I create an account?

    • 1) Click the "My Account / Order Status" link at the top right side of our site.
    • 2) Enter your email address.
    • 3) Select "I am a new customer".
    • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
    • How do I edit my account information?

    • Click the ""My Account / Order Status" link at the top right hand side of our site to edit your account information.
    • How much is my shipping?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
    • I forgot my password.

    • Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
    • How do I return my product?

    • Please Click Here for complete details regarding our return policy.
    • I received the wrong product.

    • If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
    • What is your return policy?

    • Please Click Here for complete details regarding our return policy.
    • When will my order ship?

    • Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
  • I received the wrong product.
    • How do I create an account?

    • 1) Click the "My Account / Order Status" link at the top right side of our site.
    • 2) Enter your email address.
    • 3) Select "I am a new customer".
    • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
    • How do I edit my account information?

    • Click the ""My Account / Order Status" link at the top right hand side of our site to edit your account information.
    • How much is my shipping?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
    • I forgot my password.

    • Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
    • How do I return my product?

    • Please Click Here for complete details regarding our return policy.
    • I received the wrong product.

    • If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
    • What is your return policy?

    • Please Click Here for complete details regarding our return policy.
    • When will my order ship?

    • Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
  • What is your return policy?
    • How do I create an account?

    • 1) Click the "My Account / Order Status" link at the top right side of our site.
    • 2) Enter your email address.
    • 3) Select "I am a new customer".
    • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
    • How do I edit my account information?

    • Click the ""My Account / Order Status" link at the top right hand side of our site to edit your account information.
    • How much is my shipping?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
    • I forgot my password.

    • Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
    • How do I return my product?

    • Please Click Here for complete details regarding our return policy.
    • I received the wrong product.

    • If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
    • What is your return policy?

    • Please Click Here for complete details regarding our return policy.
    • When will my order ship?

    • Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
  • When will my order ship?
    • How do I create an account?

    • 1) Click the "My Account / Order Status" link at the top right side of our site.
    • 2) Enter your email address.
    • 3) Select "I am a new customer".
    • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
    • How do I edit my account information?

    • Click the ""My Account / Order Status" link at the top right hand side of our site to edit your account information.
    • How much is my shipping?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
    • I forgot my password.

    • Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
    • How do I return my product?

    • Please Click Here for complete details regarding our return policy.
    • I received the wrong product.

    • If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
    • What is your return policy?

    • Please Click Here for complete details regarding our return policy.
    • When will my order ship?

    • Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Shipping and Returns

  • What is the return policy?
    • What is the return policy?
    • Click Here for complete details regarding our return policy.
    • Returns & Exchanges

    • Extended Holiday returns and exchanges

      - Orders shipped between November 15th and December 31st will be returnable through January 31st of the following year.

      - All returns must have prior approval before being shipped back.

      - Used/damaged items are subject to a return/service handling fee

    • Customer satisfaction is our goal, if you are not 100% satisfied with your purchase, you may return your item(s) for refund. If you need assistance in finding a different item, our customer service team will gladly assist you in finding a product that meets your needs and authorize an exchange.

    • How do I return my item(s) for refund/exchange?

    • 1) Contact us directly to request a return for refund/exchange.

    • 2) Provide us with one of the following:

      • Order number

      • Customer account number

      • Name used on original purchase.

    • 3) A Return Merchandise Authorization (RMA) # will be provided to return your item for refund/exchange.

    • Where do I return my item(s)?

    • 4) Once your return request has been approved, ship your products back to our facility using your preferred shipping method.

      • Please remember to include all the items you received with your original purchase (example: accessories, manuals, cords)

      • Use the original packing box, or one comparable, and ship your products back to the following address:

    • ATTN: RMA #: ______
      LIBERTY Health Supply
      28045 Ashley Circle Suite 103
      Libertyville, IL 60048
      (800) 991-6207
    • 5) Upon receiving your return package to our facility, we will send a courtesy email notifying you we have received your return along with a time frame for processing your refund/exchange.

      • All refunds/exchanges will be processed within 2-3 business days of arrival

    • * Please allow our customer service team 24 hours to respond to your call/email. Weekend messages will be responded to the following business day. * We will not be able to authorize a return for refund/exchange if we are unable to locate your purchase in our system.
    • What if my item is defective/damaged?

      • If an item is received damaged or was incorrectly shipped, please contact Customer Support within 7 days of delivery.

      • A trained customer service representatives will assist you in troubleshooting or provide you with directions to return/exchange your defective unit.

      • If an item is returned back to our warehouse and is not defective, the returned item will be shipped back to you and is subject to a returns handling service fee.

    • A Prepaid Return Label is available upon request to those returning products back as "defective or damaged". Note: If the product is tested and found to be operational and resellable, a credit will be applied for the product price LESS the price of the prepaid return label.

    • NON-returnable Items

    • Non-returnable items will be returned back to the customer under the customers expense.

      • Any items past the 45 day return/exchange policy

      • Batteries, ear tips, custom made products, and select products that rest inside the ear.

      • Assistive listening products are refundable within 45 days of purchase. Items must be in "new, unaltered and unused condition".

      • All consumables and digestible products are NOT eligible for refunds, this includes vitamins, nutritional supplements, topical creams/lotions, and any liquid products.

      • Hazardous materials, flammable liquids or gases

    • Returns can only be authorized under the following conditions:

      • Without showing signs of wear or damage in any way

      • Within 45 calendar days of the delivery date (after 45 days no returns are allowed)

      • Must not be a special order or a custom order

      • Noted that it cannot be returned or has a different return policy time period other than that 45 days noted in that item's particular item description.

    • Will a return service handling fees be applied if I return an item?

      • NO, if an item is returned within 45 days in NEW condition, a return service handling fee will not be applied to your order.

    • Which item are subject to a return service handling fee?

    • Return service handling fee's will be applied to the following:

      • Unauthorized returns - up to 25% handling fee

      • Items that are returned with physical damages..includes damaged packaging. - up to 25% handling fee

      • Shipments that are "returned back to sender" - Cost of original shipping paid and any additional return costs

      • Orders that are returned incomplete..missing manuals, cords, accessories - Cost of missing units

    • Return service handling fee will be deducted off your refund amount.

International Shipping

  • Do you ship to my country?
    • Do you ship to my country?

    • Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
    • What are my payment choices?

    • During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
    • When will my order ship and what are my shipping charges?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
  • What are my payment choices?
    • Do you ship to my country?

    • Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
    • What are my payment choices?

    • During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
    • When will my order ship and what are my shipping charges?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
  • When will my order ship and what are my shipping charges?
    • Do you ship to my country?

    • Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
    • What are my payment choices?

    • During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
    • When will my order ship and what are my shipping charges?

    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Guarantees

  • Low Price Guarantee
    • Low Price Guarantee

    • It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
    • Privacy Policy

    • We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
    • Security

    • This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
  • Privacy Policy
    • Low Price Guarantee

    • It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
    • Privacy Policy

    • We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
    • Security

    • This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
  • Security
    • Low Price Guarantee

    • It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
    • Privacy Policy

    • We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
    • Security

    • This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

  • Do I have to pay sales tax?
    • Do I have to pay sales tax?

    • You only have to pay sales tax if the order is shipped to in the same state as our offices, which is in Illinois. All orders shipped to other states are tax exempt.
    • I have a question on my charges.

    • Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
    • I need a copy of my receipt/invoice.

    • Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
    • When will my credit appear on my account?

    • Credits usually take 7-10 business days from the time we receive your item(s).
    • When will my credit card be charged?

    • Your credit card will be charged within 24 hours prior to shipment of your item(s).
  • I have a question on my charges.
    • Do I have to pay sales tax?

    • You only have to pay sales tax if the order is shipped to in the same state as our offices, which is in Illinois. All orders shipped to other states are tax exempt.
    • I have a question on my charges.

    • Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
    • I need a copy of my receipt/invoice.

    • Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
    • When will my credit appear on my account?

    • Credits usually take 7-10 business days from the time we receive your item(s).
    • When will my credit card be charged?

    • Your credit card will be charged within 24 hours prior to shipment of your item(s).
  • I need a copy of my receipt/invoice.
    • Do I have to pay sales tax?

    • You only have to pay sales tax if the order is shipped to in the same state as our offices, which is in Illinois. All orders shipped to other states are tax exempt.
    • I have a question on my charges.

    • Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
    • I need a copy of my receipt/invoice.

    • Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
    • When will my credit appear on my account?

    • Credits usually take 7-10 business days from the time we receive your item(s).
    • When will my credit card be charged?

    • Your credit card will be charged within 24 hours prior to shipment of your item(s).
  • When will my credit appear on my account?
    • Do I have to pay sales tax?

    • You only have to pay sales tax if the order is shipped to in the same state as our offices, which is in Illinois. All orders shipped to other states are tax exempt.
    • I have a question on my charges.

    • Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
    • I need a copy of my receipt/invoice.

    • Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
    • When will my credit appear on my account?

    • Credits usually take 7-10 business days from the time we receive your item(s).
    • When will my credit card be charged?

    • Your credit card will be charged within 24 hours prior to shipment of your item(s).
  • When will my credit card be charged?
    • Do I have to pay sales tax?

    • You only have to pay sales tax if the order is shipped to in the same state as our offices, which is in Illinois. All orders shipped to other states are tax exempt.
    • I have a question on my charges.

    • Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
    • I need a copy of my receipt/invoice.

    • Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
    • When will my credit appear on my account?

    • Credits usually take 7-10 business days from the time we receive your item(s).
    • When will my credit card be charged?

    • Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

  • Business Customers
    • COMPARISON OF THE COMPANION VS HALO (STARKEY) VS LINX (RESOUND)
    •  COMPANIONHALO (R13 60)LINX (LN 61-DRW HP)
      Multichannel Input-Output Compression X X X
      Multichannel Noise Reduction X X X
      Feedback Reduction X X X
      Directionality X X X
      Bluetooth X X X
      Audio Streaming X X X
      Customer Adjustments of Response      
      via App X X X
      via Device X    
      Equalizer via App X X X
      Hearing Screening via App X    
      App Compatibility      
      iOS (iPhone / iPad) X X X
      Android X    
      PC X    
      Mac X    
      iOS (Hearing Aid Protocol)   X X
      # of Memories 3 20  
      Auto Environment Change   X X
      Fitting Range Up to Severe HL Up to Severe HL Up to Severe HL
      Adjustable Length Tube X    
      Retail Price $299 $2500-$3000 $2500-$3000
        ANSI Specifications (50dB Input)    
      Peak OSPL90 (dB SPL) 126 120 118
      HFA OSPL90 (dB SPL) 124 116 115
      Peak Gain (dB) 62 60 65
      HFA Full-On Gain (dB) 57 54 55
      (1000, 1600, 2500 Hz)      
      Harmonic Distortion (500, 800, 1600 Hz) (%) 2 3 3
             
      Battery Life (16-Hour Day) 1 Day
      Rechargeable
      7-10 Days
      Size 13
      5-7 Days
      Size 312
    • Business Customers

      Liberty Health Supply offers a wide range of products on which we offer quotes and special pricing for businesses. If you are interested in getting a quote or business pricing, contact our staff via phone or online chat, and we will be happy to get you setup as an exclusive Liberty Business Customer.

    • Phone:(800) 991-6207

    • Who We Serivce

    • Health Care

    • Location

      28045 Ashley Circle #103,
      Libertyville, IL 60048

      Call Us

      (800) 991-6207

      Social Media

      Facebook

    • How do I buy/redeem a gift certificate?

    • To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
    • How do I find my product?

    • To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
    • How do I navigate the site?

    • To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
    • How do I use a coupon?

    • After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
  • How do I buy/redeem a gift certificate?
    • COMPARISON OF THE COMPANION VS HALO (STARKEY) VS LINX (RESOUND)
    •  COMPANIONHALO (R13 60)LINX (LN 61-DRW HP)
      Multichannel Input-Output Compression X X X
      Multichannel Noise Reduction X X X
      Feedback Reduction X X X
      Directionality X X X
      Bluetooth X X X
      Audio Streaming X X X
      Customer Adjustments of Response      
      via App X X X
      via Device X    
      Equalizer via App X X X
      Hearing Screening via App X    
      App Compatibility      
      iOS (iPhone / iPad) X X X
      Android X    
      PC X    
      Mac X    
      iOS (Hearing Aid Protocol)   X X
      # of Memories 3 20  
      Auto Environment Change   X X
      Fitting Range Up to Severe HL Up to Severe HL Up to Severe HL
      Adjustable Length Tube X    
      Retail Price $299 $2500-$3000 $2500-$3000
        ANSI Specifications (50dB Input)    
      Peak OSPL90 (dB SPL) 126 120 118
      HFA OSPL90 (dB SPL) 124 116 115
      Peak Gain (dB) 62 60 65
      HFA Full-On Gain (dB) 57 54 55
      (1000, 1600, 2500 Hz)      
      Harmonic Distortion (500, 800, 1600 Hz) (%) 2 3 3
             
      Battery Life (16-Hour Day) 1 Day
      Rechargeable
      7-10 Days
      Size 13
      5-7 Days
      Size 312
    • Business Customers

      Liberty Health Supply offers a wide range of products on which we offer quotes and special pricing for businesses. If you are interested in getting a quote or business pricing, contact our staff via phone or online chat, and we will be happy to get you setup as an exclusive Liberty Business Customer.

    • Phone:(800) 991-6207

    • Who We Serivce

    • Health Care

    • Location

      28045 Ashley Circle #103,
      Libertyville, IL 60048

      Call Us

      (800) 991-6207

      Social Media

      Facebook

    • How do I buy/redeem a gift certificate?

    • To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
    • How do I find my product?

    • To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
    • How do I navigate the site?

    • To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
    • How do I use a coupon?

    • After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
  • How do I find my product?
    • COMPARISON OF THE COMPANION VS HALO (STARKEY) VS LINX (RESOUND)
    •  COMPANIONHALO (R13 60)LINX (LN 61-DRW HP)
      Multichannel Input-Output Compression X X X
      Multichannel Noise Reduction X X X
      Feedback Reduction X X X
      Directionality X X X
      Bluetooth X X X
      Audio Streaming X X X
      Customer Adjustments of Response      
      via App X X X
      via Device X    
      Equalizer via App X X X
      Hearing Screening via App X    
      App Compatibility      
      iOS (iPhone / iPad) X X X
      Android X    
      PC X    
      Mac X    
      iOS (Hearing Aid Protocol)   X X
      # of Memories 3 20  
      Auto Environment Change   X X
      Fitting Range Up to Severe HL Up to Severe HL Up to Severe HL
      Adjustable Length Tube X    
      Retail Price $299 $2500-$3000 $2500-$3000
        ANSI Specifications (50dB Input)    
      Peak OSPL90 (dB SPL) 126 120 118
      HFA OSPL90 (dB SPL) 124 116 115
      Peak Gain (dB) 62 60 65
      HFA Full-On Gain (dB) 57 54 55
      (1000, 1600, 2500 Hz)      
      Harmonic Distortion (500, 800, 1600 Hz) (%) 2 3 3
             
      Battery Life (16-Hour Day) 1 Day
      Rechargeable
      7-10 Days
      Size 13
      5-7 Days
      Size 312
    • Business Customers

      Liberty Health Supply offers a wide range of products on which we offer quotes and special pricing for businesses. If you are interested in getting a quote or business pricing, contact our staff via phone or online chat, and we will be happy to get you setup as an exclusive Liberty Business Customer.

    • Phone:(800) 991-6207

    • Who We Serivce

    • Health Care

    • Location

      28045 Ashley Circle #103,
      Libertyville, IL 60048

      Call Us

      (800) 991-6207

      Social Media

      Facebook

    • How do I buy/redeem a gift certificate?

    • To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
    • How do I find my product?

    • To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
    • How do I navigate the site?

    • To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
    • How do I use a coupon?

    • After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
  • How do I navigate the site?
    • COMPARISON OF THE COMPANION VS HALO (STARKEY) VS LINX (RESOUND)
    •  COMPANIONHALO (R13 60)LINX (LN 61-DRW HP)
      Multichannel Input-Output Compression X X X
      Multichannel Noise Reduction X X X
      Feedback Reduction X X X
      Directionality X X X
      Bluetooth X X X
      Audio Streaming X X X
      Customer Adjustments of Response      
      via App X X X
      via Device X    
      Equalizer via App X X X
      Hearing Screening via App X    
      App Compatibility      
      iOS (iPhone / iPad) X X X
      Android X    
      PC X    
      Mac X    
      iOS (Hearing Aid Protocol)   X X
      # of Memories 3 20  
      Auto Environment Change   X X
      Fitting Range Up to Severe HL Up to Severe HL Up to Severe HL
      Adjustable Length Tube X    
      Retail Price $299 $2500-$3000 $2500-$3000
        ANSI Specifications (50dB Input)    
      Peak OSPL90 (dB SPL) 126 120 118
      HFA OSPL90 (dB SPL) 124 116 115
      Peak Gain (dB) 62 60 65
      HFA Full-On Gain (dB) 57 54 55
      (1000, 1600, 2500 Hz)      
      Harmonic Distortion (500, 800, 1600 Hz) (%) 2 3 3
             
      Battery Life (16-Hour Day) 1 Day
      Rechargeable
      7-10 Days
      Size 13
      5-7 Days
      Size 312
    • Business Customers

      Liberty Health Supply offers a wide range of products on which we offer quotes and special pricing for businesses. If you are interested in getting a quote or business pricing, contact our staff via phone or online chat, and we will be happy to get you setup as an exclusive Liberty Business Customer.

    • Phone:(800) 991-6207

    • Who We Serivce

    • Health Care

    • Location

      28045 Ashley Circle #103,
      Libertyville, IL 60048

      Call Us

      (800) 991-6207

      Social Media

      Facebook

    • How do I buy/redeem a gift certificate?

    • To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
    • How do I find my product?

    • To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
    • How do I navigate the site?

    • To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
    • How do I use a coupon?

    • After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
  • How do I use a coupon?
    • COMPARISON OF THE COMPANION VS HALO (STARKEY) VS LINX (RESOUND)
    •  COMPANIONHALO (R13 60)LINX (LN 61-DRW HP)
      Multichannel Input-Output Compression X X X
      Multichannel Noise Reduction X X X
      Feedback Reduction X X X
      Directionality X X X
      Bluetooth X X X
      Audio Streaming X X X
      Customer Adjustments of Response      
      via App X X X
      via Device X    
      Equalizer via App X X X
      Hearing Screening via App X    
      App Compatibility      
      iOS (iPhone / iPad) X X X
      Android X    
      PC X    
      Mac X    
      iOS (Hearing Aid Protocol)   X X
      # of Memories 3 20  
      Auto Environment Change   X X
      Fitting Range Up to Severe HL Up to Severe HL Up to Severe HL
      Adjustable Length Tube X    
      Retail Price $299 $2500-$3000 $2500-$3000
        ANSI Specifications (50dB Input)    
      Peak OSPL90 (dB SPL) 126 120 118
      HFA OSPL90 (dB SPL) 124 116 115
      Peak Gain (dB) 62 60 65
      HFA Full-On Gain (dB) 57 54 55
      (1000, 1600, 2500 Hz)      
      Harmonic Distortion (500, 800, 1600 Hz) (%) 2 3 3
             
      Battery Life (16-Hour Day) 1 Day
      Rechargeable
      7-10 Days
      Size 13
      5-7 Days
      Size 312
    • Business Customers

      Liberty Health Supply offers a wide range of products on which we offer quotes and special pricing for businesses. If you are interested in getting a quote or business pricing, contact our staff via phone or online chat, and we will be happy to get you setup as an exclusive Liberty Business Customer.

    • Phone:(800) 991-6207

    • Who We Serivce

    • Health Care

    • Location

      28045 Ashley Circle #103,
      Libertyville, IL 60048

      Call Us

      (800) 991-6207

      Social Media

      Facebook

    • How do I buy/redeem a gift certificate?

    • To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
    • How do I find my product?

    • To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
    • How do I navigate the site?

    • To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
    • How do I use a coupon?

    • After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support