30 Day Returns and Exchanges
- You have 30 days from the time you receive your order to request a return for refund or exchange.
- All returns must have prior approval before being shipped back.
- Damaged items are subject to a return/service handling fee
- Please note that shipping fees are non-refundable unless the mistake was made by LIBERTY Health Supply.
- Return service handling fees will be deducted off your refund amount.
- If your item is not returned within 37 days of original delivery date, your order is subject to a 20% restocking fee
Customer satisfaction is our goal, if you are not 100% satisfied with your purchase, you may return your item(s) for refund. If you need assistance in finding a different item, our customer service team will gladly assist you in finding a product that meets your needs and authorize an exchange.
How do I return my item(s) for refund/exchange?
1) Login into Your Account and request a refund/exchange through the "Returns" tab.
or
1) Contact us directly to request a return for refund/exchange.
- via Phone: (800) 991-6207 (9am-5pm CST Monday-Friday)
- via Email: Contact Form (please allow up 24 hours for email response)
2) Provide us with one of the following:
- Order number
- Customer account number
- Name used on original purchase
3) A Return Merchandise Authorization (RMA) number will be emailed with return instructions within 24 hours.
Where do I return my item(s)?
4) Once your return request has been approved, ship your products back to our facility using your preferred shipping method.
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Please remember to include all the items you received with your original purchase (example: accessories, manuals, cords)
- Your RMA is valid for 7 days after authorization
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Use the original packing box, or one comparable, and ship your products back to the following address:
LIBERTY Health Supply
28045 Ashley Circle Suite 103
Libertyville, IL 60048
(800) 991-6207
5) Upon receiving your return package to our facility, we will send a courtesy email notifying you we have received your return along with a time frame for processing your refund/exchange.
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All refunds/exchanges will be processed within 3-5 business days of arrival
What if my item is defective/damaged?
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If an item is received damaged or was incorrectly shipped, please contact Customer Support within 7 days of delivery.
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A trained customer service representatives will assist you in troubleshooting or provide you with directions to return/exchange your defective unit.
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If an item is returned back to our warehouse and is not defective, the returned item will be shipped back to you and is subject to a returns handling service fee.
A Prepaid Return Label is available upon request to those returning products back as "defective or damaged". Note: If the product is tested and found to be operational, a credit will be applied for the product price LESS the price of the prepaid return label.
NON-returnable items
Non-returnable items will be returned back to the customer under the customers expense.
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Any items past the 30 day return/exchange policy
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Batteries, ear tips, custom made products, and select products that rest inside the ear.
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Assistive listening products are refundable within 30 days of purchase.
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All consumables and digestible products are NOT eligible for refunds, this includes vitamins, nutritional supplements, topical creams/lotions, and any liquid products.
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Hazardous materials, flammable liquids or gases
Returns can only be authorized under the following conditions:
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Without showing signs of wear or damage in any way
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Within 30 calendar days of the delivery date (after 30 days no returns are allowed)
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Must not be a special order or a custom order
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Noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
Will a return service handling fee be applied if I return an item?
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NO, if an item is returned within 30 days with no damages to the item/packaging, a return service handling fee will NOT be applied to your order.
Which item are subject to a return service handling fee?
Return service handling fee's will be applied to the following:
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Unauthorized returns - up to 25% handling fee
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Items that are returned with physical damages..includes damaged packaging. - up to 25% handling fee
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Shipments that are "returned back to sender" - Cost of original shipping paid and any additional return costs
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Orders that are returned incomplete..missing manuals, cords, accessories - Cost of missing units
- Authorized returns not received within 37 days of original delivery date, will be subject to a 15% restocking fee
Return service handling fee will be deducted off your refund amount.

Contact Us: Tel (800) 991-6207 | Fax (888) 991-8028 | contactus@libertyhealthsupply.com