Returns & Exchanges

Easy EXTENDED HOLIDAY 45 DAY returns and exchanges

- You have 45 days from the time you receive your order to request a return for refund or exchange.

- All returns must have prior approval before being shipped back.

- Damaged items are subject to a return/service handling fee

Customer satisfaction is our goal, if you are not 100% satisfied with your purchase, you may return your item(s) for refund. If you need assistance in finding a different item, our customer service team will gladly assist you in finding a product that meets your needs and authorize an exchange.

How do I return my item(s) for refund/exchange?

1)  Login into Your Account and request a refund/exchange through the "Returns" tab. 

 

or

 

1)  Contact us directly to request a return for refund/exchange.

  • via Phone: (800) 991-6207 (8am-5pm CST Monday-Friday)
  • via Email: Contact Form (please allow up 24 hours for email response)

2)  Provide us with one of the following:

  • Order number
  • Customer account number
  • Name used on original purchase

3)  A Return Merchandise Authorization (RMA) number will be emailed with return instructions within 24 hours. 

Where do I return my item(s)?

4)  Once your return request has been approved, ship your products back to our facility using your preferred shipping method.

  • Please remember to include all the items you received with your original purchase (example: accessories, manuals, cords)

  • Use the original packing box, or one comparable, and ship your products back to the following address:

ATTN: RMA #: ______
LIBERTY Health Supply
28045 Ashley Circle Suite 103
Libertyville, IL 60048
(800) 991-6207

5) Upon receiving your return package to our facility, we will send a courtesy email notifying you we have received your return along with a time frame for processing your refund/exchange.

  • All refunds/exchanges will be processed within 2-3 business days of arrival

* Please allow our customer service team 24 hours to respond to your call/email. Weekend messages will be responded to the following business day. * We will not be able to authorize a return for refund/exchange if we are unable to locate your purchase in our system.

What if my item is defective/damaged?

  • If an item is received damaged or was incorrectly shipped, please contact Customer Support within 7 days of delivery.

  • A trained customer service representatives will assist you in troubleshooting or provide you with directions to return/exchange your defective unit.

  • If an item is returned back to our warehouse and is not defective, the returned item will be shipped back to you and is subject to a returns handling service fee.

A Prepaid Return Label is available upon request to those returning products back as "defective or damaged". Note: If the product is tested and found to be operational and resellable, a credit will be applied for the product price LESS the price of the prepaid return label.

NON-returnable items

Non-returnable items will be returned back to the customer under the customers expense.

  • Any items past the 30 day return/exchange policy

  • Batteries, ear tips, custom made products, and select products that rest inside the ear.

  • Assistive listening products are refundable within 30 days of purchase. 

  • All consumables and digestible products are NOT eligible for refunds, this includes vitamins, nutritional supplements, topical creams/lotions, and any liquid products.

  • Hazardous materials, flammable liquids or gases

Returns can only be authorized under the following conditions:

  • Without showing signs of wear or damage in any way

  • Within 30 calendar days of the delivery date (after 30 days no returns are allowed)

  • Must not be a special order or a custom order

  • Noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.

Will a return service handling fee be applied if I return an item?

  • NO, if an item is returned within 30 days with no damages to the item/packaging, a return service handling fee will NOT be applied to your order.

Which item are subject to a return service handling fee?

Return service handling fee's will be applied to the following:

  • Unauthorized returns - up to 25% handling fee

  • Items that are returned with physical damages..includes damaged packaging. - up to 25% handling fee

  • Shipments that are "returned back to sender" - Cost of original shipping paid and any additional return costs

  • Orders that are returned incomplete..missing manuals, cords, accessories - Cost of missing units

Return service handling fee will be deducted off your refund amount.