30 Day Returns and Exchanges
- You have 30 days from the time you receive your order to request a return for refund or exchange.
- All returns must have prior approval before being shipped back.
- Damaged items are subject to a return/service handling fee
- Please note that shipping fees are non-refundable unless the mistake was made by LIBERTY Health Supply.
- Return service handling fees will be deducted off your refund amount.
- If your authorized return is not received within 30 days of original delivery date, your order is subject to a 25% restocking fee
Customer satisfaction is our goal, if you are not 100% satisfied with your purchase, you may return your item(s) for refund. If you need assistance in finding a different item, our customer service team will gladly assist you in finding a product that meets your needs and authorize an exchange.
How do I return my item(s) for refund/exchange?
1) Login into Your Account and request a refund/exchange through the "Returns" tab.
1) Contact us directly to request a return for refund/exchange.
- via Phone: (800) 991-6207 (9am-4pm CST Monday-Friday)
- via Email: Contact Form (please allow up 24 hours for email response)
2) Provide us with one of the following:
- Order number
- Customer account number
- Name used on original purchase
3) A Return Merchandise Authorization (RMA) number will be emailed with return instructions within 24 hours.
Where do I return my item(s)?
4) Once your return request has been approved, ship your products back to our facility using your preferred shipping method.
Please remember to include all the items you received with your original purchase (example: accessories, manuals, cords)
- Your RMA is valid for 7 days after authorization
Use the original packing box, or one comparable, and ship your products back to the following address:
LIBERTY Health Supply
28045 Ashley Circle Suite 103
Libertyville, IL 60048
5) Upon receiving your return package to our facility, we will send a courtesy email notifying you we have received your return along with a time frame for processing your refund/exchange.
All refunds/exchanges will be processed within 3-5 business days of arrival
What if my item is defective/damaged?
If an item is received damaged or was incorrectly shipped, please contact Customer Support within 7 days of delivery.
A trained customer service representatives will assist you in troubleshooting or provide you with directions to exchange your defective unit
A prepaid return label is available upon request to those returning products back as "defective or damaged". Note: If the product is tested and found to be operational, a credit will be applied for the product price LESS the price of the prepaid return label.
Non-returnable items will be returned back to the customer under the customers expense.
All orders that have not been authorized by the 30th day
- All custom made products
Ear tips, and select products that rest inside the ear
All consumable and digestible products are NOT eligible for refund (Includes vitamins, nutritional supplements, topical creams, lotions, and any liquid products)
Hazardous materials, flammable liquids or gasses
Returns can only be authorized under the following conditions:
Without showing signs of wear or damage in any way
Within 30 calendar days of the delivery date (after 30 days no returns are allowed)
Must not be a custom order
Please note that some brands have brand or manufacture specific return policies
Will a return service handling fee be applied if I return an item?
If an item is returned within 30 days with no damages to the item or packaging, a return service handling fee will NOT be applied to your order.
Which item are subject to a return service handling fee?
Return service handling fee's will be applied to the following:
- Unauthorized returns - Up to 25% handling fee
- Items that are returned with physical damages, includes damaged packaging - Up to 25% handling fee
- Shipments that are "returned back to sender" - Up to full cost of return shipping
- Orders that are returned incomplete including missing packaging - Cost of missing units
- All returnable Vive Health products are subject to a 30% restocking fee.
- Authorized returns not received within 37 days of original delivery date, will be subject to a 25% restocking fee
Return service handling fee will be deducted off your refund amount.
Contact Us: Tel (800) 991-6207 | Fax (877) 991-8028 | firstname.lastname@example.org